Returns and Refunds Policy
Due to the perishable nature of our premium cocktail blends, we generally cannot accept returns of food and beverage items; however, your satisfaction is our priority and we are happy to resolve any issues with damaged or incorrect orders.
Inspect Your Delivery
Upon arrival, please check your NIO Cocktails packaging for any signs of transit damage or missing items from your order.
Contact Support
If your order is damaged or incorrect, email our customer service team within 14 days with your order number and clear photographic evidence.
Quality Assessment
Our team will review your claim to ensure it meets our quality standards and safety regulations for consumable goods.
Resolution
Once approved, we will immediately arrange for a replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing